CHC proudly provides all necessary concrete services. As a residential concrete contractor, CHC creates the most durable, professional concrete work for your project.

Prospect × CHC Concrete, Inc.

S U C C E S S S T O R Y

Overview

CHC had strong demand but was losing leads, time, and revenue due to missed calls, slow follow-ups, disorganized scheduling, and an overwhelmed owner. Prospect rebuilt their internal operations by installing the right people, systems, and automation so the company could run smoothly and scale.

The Challenge

• Missed calls and delayed follow-ups

• No dedicated customer service support

• Disorganized scheduling and misaligned crews

• Owner overwhelmed and unable to sell consistently

• No automation or modern operational tools

• Growth bottleneck despite high demand

Prospect’s Approach

1. Full-Time CSR Installed
Installed a full-time CSR to manage all communication, leads, and customer responses.

2. Dedicated Office Manager Added
Added a dedicated office manager to run scheduling, crew coordination, and day-to-day operations.

3. AI + Automation Systems Implemented
Implemented AI and automation tools for faster follow-ups, reminders, quote delivery, and task management.

4. Owner Freed to Focus on Growth
Freed the owner from administrative work so he could sell, train, and focus on growth.

5. Speed-to-Lead Dramatically Increased
Increased speed-to-lead, resulting in higher close rates.

6. Future Staffing Planned for Expansion
Prepared future staffing, including an additional office assistant as demand grows.

CHC went from overwhelmed to organized, scalable, and closing more jobs faster.

The Results

• Instant lead response and higher close rates

• Zero missed calls or follow-ups

• Smooth scheduling and consistent job flow

• Owner focused on sales and leadership

• More organized operations and better customer experience

• Faster workflows and reduced overhead through automation

• A fully structured company ready for scalable growth.

CHC shifted from reactive and overwhelmed to a streamlined, professionally run operation with communication, scheduling, and sales all working in sync.

The Bottom Line

CHC proves contractors need systems, staffing, and automation — turning demand into revenue, boosting efficiency, and giving the owner real capacity to grow.

Before Prospect

• Missed calls, slow responses
• Disorganized scheduling
• Owner doing everything
• Manual, inefficient operations
• Low close rates
• High stress and no scalability

After Prospect

• CSR answering every call
• Office manager running scheduling and operations
• AI and automation speeding up workflows
• Faster lead response and higher close rates
• Owner selling, leading, and growing
• Ready to hire additional support
• Low stress and high scalability.